Customer Service Representative

Position: Customer Service Representative Work Model: Remote Employment Type: Full-time DUTIES AND RESPONSIBILITIES: • Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues • Act as a key focal point for accommodation partners by answering basic questions and queries about room modifications, rates, availability, and extranet tooling usage • Use adequate tools, processes, and methods to ensure the provision of accurate, valid, and complete information • Ensure great levels of client service are delivered at all times and provide a positive experience for partners REQUIREMENTS: • Native or fluent in Dutch and English (at least B2 level), both oral and written • Ability to identify, apply, and explain product and service expertise with clarity • Ability to cover morning, weekend, and afternoon shifts on rotation with colleagues • Tech savvy with full proficiency in MS Office products • Based in Greece with stable internet connection BENEFITS: • Excellent remuneration package based on experience, skills, and performance • Part of a dynamic and creative team with positive and friendly atmosphere • 25 days' annual leave per year • Meal allowance • Performance bonus • Guidance and tools to reach your full potential