Customer Service Representative

Position: Customer Service Representative Work Model: Remote Employment Type: Full-time DUTIES AND RESPONSIBILITIES: Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication. Develop your knowledge continuously to effectively answer customer queries and resolve potential issues. Act as a key focal point for leading accommodation partners by answering basic questions and queries about room modifications, rates and/or availability, extranet tooling usage, and related matters. Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information. Make sure that great levels of client service are delivered at all times as well as a positive experience for our partners. REQUIREMENTS: Native or fluent in Dutch and English (at least B2 level), both oral and written. Ability to identify, apply and explain product and/or service expertise with clarity. Ability to cover morning, weekend and afternoon shifts on rotation with colleagues. Tech savvy and full proficiency with MS Office products. Must be based in Greece with a stable internet connection. BENEFITS: Excellent remuneration package based on experience, skills and performance. Be part of a dynamic and creative team with positive and friendly atmosphere. 25 days' annual leave per year. Meal allowance. Performance bonus. Guidance and tools to reach your full potential.