Program Manager- Customer Experience

As a Program Manager within our Service Design & Delivery (SDD) group, you’ll act as the bridge across User Voice and broader Canva teams. You’ll turn strategic priorities and business changes into clear, coordinated action plans — ensuring the right support foundations are in place from day one. When you succeed, change feels seamless, support feels effortless, and our users stay focused on creating. At the moment, this role is focused on: Driving delivery for both minor and major change programs — from product launches to pricing updates and new subscription models Translating ambiguous briefs into structured, actionable project plans with clear milestones and ownership Coordinating timelines, tracking progress, and proactively identifying risks and dependencies Leading support strategy and enablement for key launches and high-impact initiatives Partnering cross-functionally across User Voice, Product, Marketing, Content & Discovery, and Design Experience Supporting operational cadences, goal planning, and team rhythms within Service Design & Delivery You’re probably a match if: You have direct Program or Product Management experience, ideally within the tech space You can move projects from chaos to clarity, even when briefs are incomplete or evolving You bring strong business and user acumen, confidently balancing trade-offs between speed, quality, cost, and impact You collaborate easily across multiple stakeholders with different priorities You communicate complexity clearly through structured documents, visuals, or data-driven recommendations You’re proactive, adaptable, and happy to roll up your sleeves to get things done You’re energised by building operational foundations that support high-quality experiences at scale About the team The User Voice supergroup exists to empower every user and make every voice heard. We ensure users can exchange help, ideas, and inspiration effortlessly while providing insights back to the business to prevent issues before they happen. Within User Voice, the Service Design & Delivery (SDD) group is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments across Service Design & Support Experiences, Workforce Management, and Vendor Management.